Terms and Conditions

Arrivals and Departures

Dogs can be brought in or collected between 9am - 11am and 4:30pm – 6pm, however we recommend that you bring your dogs between 9am and 11am on their first stay with us to allow them time to settle in.

On arrival please leave your dog(s) in the car until you have been checked in by a member of staff.

On the day of departure dogs must be collected before 10am to avoid being charged for that day. This allows us to clean and prepare the kennel in time for the next guest.

Dogs may be dropped off or collected outside normal hours for a fee of £5.

Vaccination Certificates

We can only accept dogs with an up to date vaccination certificate and ask you to bring this with you.

DOGS WILL NOT BE ACCEPTED WITHOUT AN UP TO DATE CERTIFICATE.

Kennel Cough

All dogs MUST be vaccinated against kennel cough. Some dogs may react badly to the kennel cough vaccination and vets advice should be sought.

Worming and Flea Treatment

We expect all dogs to be wormed and de-flead regularly.

Bedding and Toys

We suggest that you bring your dog’s favourite item. This will be placed in the kennel before they enter. This can be a bed, a worn item of clothing, a toy or any other item to make them feel at home.

Collection and Appointment’s

We offer a collection and drop off service. We can also take your dog to a pre-arranged vet appointment. Ask a member of staff for more details.

Fees

The fee is for each day that the kennel is occupied.

The fee is payable on collection. Collection before 10am will avoid a charge for that day.

Payment can be by cash or card.

The fee includes:

Three walks daily, tailored to your dog’s needs.

Centrally heated kennel building.

Veterinary fleece bedding.

Food served up to 3 times daily plus treats when appropriate and bedtime biscuits.

Fresh, clean water at all times.

Daily use of pleasantly scented non-toxic viricidal disinfectant, as used by many vets and police forces.

Calming atmosphere in the kennel building.

Fully insured and licenced kennel business.

Toys to keep them amused.

Administration of any prescribed medication.

Cancelation Policy

Seven days or less prior to arrival – 50% of total fee

Less than 48 hours prior to arrival – Full fee

Early Collection – Full fee

Abandonment

We reserve the right to re-home any dogs not collected within 15 days of the stated collection date unless contacted by the owner or someone on behalf of the owner. We will make every effort to contact the owner within the 15 day period.